FAQ
Frequently asked questions.
Find answers about shipping, orders, returns, product use and care. If you still need assistance, contact our team at service@glassesmasterltd.com and we’ll be happy to help.
Shipping
| Destination | Service | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| United States | Standard, Tracked | Calculated at Checkout | 7–12 Business Days |
| Canada | Standard, Tracked | Calculated at Checkout | 8–14 Business Days |
| Australia | Standard, Tracked | Calculated at Checkout | 8–14 Business Days |
| Other International Destinations | International, Tracked | Calculated at Checkout | 10–18 Business Days |
Delivery times are estimates and begin after dispatch. Orders are generally processed within 1–3 business days. Delays may occur during holidays, promotional periods, customs processing or circumstances outside our control.
Orders & Delivery
When will my order ship?
Orders are normally processed within 1–3 business days after payment has been confirmed. Once your order has shipped, tracking information will be sent to the email address used during checkout where tracking is available.
How can I track my order?
Once your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking number or tracking link. Tracking information can sometimes take a short time to update after the parcel enters the carrier’s network.
Where do you ship from?
Orders may be dispatched from different fulfillment locations depending on product availability, destination and logistics requirements. The shipping location does not affect the product quality or customer support provided by JNS LOGISTICS (HK) LIMITED.
Will I need to pay customs or import charges?
Import duties, taxes and customs fees may apply depending on your destination and local regulations. Where these charges are not included at checkout, they are generally the responsibility of the recipient.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at service@glassesmasterltd.com . We will do our best to assist before the order has been processed or dispatched, but changes cannot always be guaranteed.
My tracking has not updated. What should I do?
Tracking scans may pause while a parcel is moving between facilities, countries or customs checkpoints. If there has been no movement for an extended period, please contact our support team with your order number and we will help review the shipment.
What happens if my package is marked delivered but I cannot find it?
Please first check around your property, with household members, neighbours or building management where applicable. If the parcel still cannot be located, contact the carrier and then reach out to us with your order details so we can assist further.
Returns & Refunds
What is your return window?
Eligible items may be returned within the period stated in our Return & Refund Policy. Returned products should generally be unused, in their original condition and returned with the original packaging and proof of purchase.
Who pays for return shipping?
Return shipping responsibility depends on the reason for the return. For change-of-mind returns, return shipping may be the customer’s responsibility. If an item arrives damaged, defective or materially different from what was ordered, please contact us before sending anything back.
What if my item arrives damaged?
Please contact service@glassesmasterltd.com with your order number and clear photos of the product and packaging. Our team will review the issue and advise you on the available resolution.
When will I receive my refund?
Once an approved return has been received and inspected, the refund will normally be issued back to the original payment method. Processing times can vary depending on your bank or payment provider.
Can I exchange an item?
Exchange availability may depend on stock. In some cases, the quickest option is to return the original item in accordance with the return policy and place a new order for the preferred product or variant.
Products & Usage
What types of products do you offer?
JNS LOGISTICS (HK) LIMITED offers a curated selection of practical kitchen and home essentials, including food preparation tools, kitchen accessories, storage solutions, dining products and other everyday items designed to make home routines easier.
Are the product dimensions exact?
Product measurements are provided as accurately as possible. Small variations may occur due to measurement methods, manufacturing tolerances or product materials. We recommend reviewing the dimensions shown on the individual product page before ordering.
Will product colours look exactly the same as on my screen?
We aim to present product colours accurately, but screens, lighting conditions and photography can cause slight variations. Minor differences in colour should therefore be expected.
Are all products suitable for dishwashers or high heat?
Not necessarily. Materials such as wood, coated metal, silicone, glass and plastic can have different care requirements. Always review the product-specific instructions before placing an item in a dishwasher, microwave, oven or near direct heat.
How do I know whether a kitchen tool is suitable for my cookware?
Check the product description and material information before use. For example, softer utensils are often preferred for non-stick cookware to help reduce scratching, while stainless-steel tools may be better suited to uncoated surfaces.
Care & Maintenance
How should I clean my kitchen products?
Care instructions depend on the material. In general, use warm water, mild detergent and a soft cloth or non-abrasive sponge. Avoid harsh cleaners or metal scouring pads unless the product instructions specifically state they are safe to use.
How should I care for non-stick or coated surfaces?
Avoid sharp utensils, abrasive pads and aggressive cleaners. Allow cookware to cool before washing where appropriate and follow the individual product care instructions to help maintain the surface finish.
How should wooden kitchen tools be maintained?
Hand washing is generally recommended for wooden products. Avoid prolonged soaking and allow the item to dry thoroughly after cleaning. Where appropriate, occasional treatment with a food-safe oil may help maintain the surface.
What should I do before using a new kitchen product?
Wash the product before first use where appropriate and review any care, safety or temperature instructions provided on the product page, packaging or included documentation.
Still need help?
Contact our customer support team at service@glassesmasterltd.com. For order-related enquiries, please include your order number and the email address used at checkout so we can assist you more efficiently.