Return & Refund Policy

Last Updated: March 16, 2025

At Glasses Master Limited, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy carefully before requesting a return or refund.

Returns

We accept returns for eligible items within 14 days of receiving your order.

To qualify for a return, items must:

  • Be unused and in original condition
  • Be returned in the original packaging
  • Include proof of purchase or order confirmation
  • Not show signs of damage caused by misuse or improper handling

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged products
  • Items without original packaging
  • Clearance or final sale items
  • Gift cards or promotional items
  • Products damaged through improper use or handling

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within a reasonable timeframe after delivery.

To help us process your request quickly, please provide:

  • Your order number
  • Photos of the item received
  • Photos of the packaging and shipping label

We will review the issue and offer an appropriate resolution, which may include a replacement, exchange, or refund.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method
  • Processing times may vary depending on your payment provider or bank
  • Shipping fees are generally non-refundable unless the return is due to our error

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The wrong item was sent
  • The product arrived damaged or defective
  • The issue was caused by our error

We recommend using a trackable shipping service for returned items, as we cannot guarantee receipt of returns without tracking.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the return process.

Exchanges

We may offer exchanges for eligible defective or damaged items, depending on product availability.

Please contact us first before returning any item for exchange.

Contact Us

If you have any questions regarding returns or refunds, please contact us.


Return Address:
Company Name: Glasses Master Limited
Email: service@glassesmasterltd.com
Phone Number: 852-9163 7893
Address: Shop W120, 1/F., West Wing of TKO Gateway, Hau Tak Estate, Sheung Ning Road, Sai Kung & Tseung Kwan O, N.T.