Return & Refund Policy
Return & Refund Policy.
At JNS LOGISTICS (HK) LIMITED, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review the information below before requesting a return, exchange or refund.
Eligible items may be returned within 14 days
We accept returns for eligible items within 14 days of receiving your order. Please contact us before sending any item back so we can provide the appropriate return instructions.
Your return window begins when your order is delivered
Return requests should be submitted within 14 days of receiving your order. Products must meet the return eligibility conditions outlined below.
Condition of returned items
To qualify for a return, the product must generally meet the following conditions:
- The item must be unused and in its original condition.
- The item should be returned in its original packaging.
- Proof of purchase or order confirmation should be provided.
- The product must not show damage caused by misuse, improper handling or avoidable wear.
Kitchenware, glassware, coated products and other fragile items should be packed securely to reduce the risk of damage while being returned.
Items that may not be eligible for return
Certain products may not qualify for return where they no longer meet the original return conditions.
- Products that have been used or intentionally damaged.
- Items returned without their original packaging where packaging is necessary to protect or identify the product.
- Clearance or final sale items where clearly identified as non-returnable before purchase.
- Gift cards or promotional items where applicable.
- Products damaged through improper use, incorrect care or handling after delivery.
Something arrived damaged, defective or incorrect?
If you receive an item that is damaged, defective or different from what you ordered, please contact us within a reasonable timeframe after delivery.
To help our team review the issue efficiently, please provide:
Order number
Include your order number so our support team can quickly locate the original purchase.
Clear photos
Send clear photographs showing the item and the issue you are reporting.
Packaging details
Where relevant, include photos of the outer packaging and shipping label.
How we may resolve the issue
After reviewing your request, an appropriate resolution may include a replacement, exchange, refund or another suitable solution depending on the circumstances and product availability.
How refunds are processed
Once your returned item has been received and inspected, we will review whether it meets the applicable return requirements.
If the refund is approved:
- The refund will normally be issued to the original payment method.
- Your bank or payment provider may require additional processing time before the funds appear in your account.
- Original shipping charges are generally non-refundable unless the return is the result of an error on our part.
Who is responsible for return shipping?
Customers may be responsible for return shipping costs for eligible change-of-mind returns or other returns not caused by an error on our part.
Return shipping may be covered by us where:
- The wrong item was sent.
- The product arrived damaged.
- The product was defective on arrival.
- The issue resulted directly from an error on our part.
Where you are responsible for returning an item, we recommend using a trackable shipping service and retaining your proof of shipment until the return has been completed.
Contact us as soon as possible if you need to cancel
Orders may only be cancelled before they have been processed or dispatched.
If your order has already entered fulfillment or has been handed to the shipping carrier, cancellation may no longer be possible. Once an order has shipped, it must follow the applicable return process after delivery.
Exchanges may depend on product availability
We may offer exchanges for eligible damaged, defective or incorrect items depending on the circumstances and available inventory.
Please contact us before sending any product back for an exchange. Returning an item without prior instructions may delay the review process.
Statutory rights
Nothing in this Return & Refund Policy is intended to exclude or limit any rights you may have under applicable consumer protection laws.
Where local law provides you with additional cancellation, return, refund or warranty rights, those rights will continue to apply.
Return Address
Please contact our customer support team before sending a return. Do not send products back without first receiving return instructions.
GLASSES MASTER
JNS LOGISTICS (HK) LIMITED
NO. 300 FUNG KAT HEUNG DD107
LOT NO. 474 SAN TAM RD
YUEN LONG, NT.
Questions about a return or refund?
Contact JNS LOGISTICS (HK) LIMITED at service@glassesmasterltd.com or call +852 2253 5077 . For order-related requests, please include your order number so our team can assist you more efficiently.