Shipping Policy

Last Updated: March 16, 2025

At Glasses Master Limited, we are committed to providing a smooth and reliable shipping experience for every customer. Please review our shipping policy below for information regarding order processing, delivery times, shipping fees, and other important details.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

During peak seasons, promotions, or holidays, processing times may be slightly extended.

Shipping Time

Estimated delivery times may vary depending on your location and courier availability.

Estimated Delivery Times

  • Local Orders: 3–7 business days
  • International Orders: 7–21 business days

Please note that shipping times are estimates only and are not guaranteed.

Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Shipping method selected

Free shipping promotions may be offered from time to time on eligible orders.

International Shipping

We currently ship to selected international destinations. Customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • VAT or additional fees required by their country

Glasses Master Limited is not responsible for delays caused by customs clearance procedures.

Tracking Information

Once your order has been shipped, tracking information will be sent to your registered email address if tracking is available for your shipment.

Please allow some time for tracking updates to appear after shipment confirmation.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

Glasses Master Limited is not responsible for:

  • Delayed deliveries due to incorrect addresses
  • Lost packages caused by incorrect shipping information
  • Additional shipping fees resulting from returned or redirected packages

Lost or Delayed Packages

While we work with trusted shipping carriers, delivery delays may occasionally occur due to:

  • Weather conditions
  • Courier disruptions
  • Customs processing
  • High shipping volumes

If your package appears significantly delayed or lost, please contact us and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within a reasonable timeframe after delivery and provide:

  • Your order number
  • Photos of the damaged item and packaging

We will review the issue and assist with a suitable resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Company Name: Glasses Master Limited
Email: service@glassesmasterltd.com
Phone Number: 852-9163 7893
Address: Shop W120, 1/F., West Wing of TKO Gateway, Hau Tak Estate, Sheung Ning Road, Sai Kung & Tseung Kwan O, N.T.