We prepare your order before it leaves our facility

All orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed or shipped on weekends or public holidays. During promotional events, peak seasons or major holidays, processing times may be slightly extended.

Shipping times vary by destination

Delivery times depend on your location, shipping method, courier availability, customs processing and other logistical factors.

Delivery times are estimates only and are not guaranteed. Processing time is separate from transit time.

Shipping costs are calculated at checkout

Shipping charges may vary depending on your destination, selected shipping method, package weight and package size.

• Delivery location may affect the available shipping methods.
• Larger or heavier orders may incur different shipping fees.
• The applicable shipping cost will be displayed during checkout.
• Free shipping promotions may occasionally be offered on eligible orders.

We ship to selected international destinations

International shipping availability may vary depending on destination, carrier restrictions, product limitations and local regulations.

Customers may be responsible for applicable customs duties, import taxes, VAT, brokerage charges or other fees required by their country.

Follow your order after dispatch

Once your order has shipped, tracking information will be sent to the email address associated with your order where tracking is available.

Tracking information may take some time to appear after your shipment has been confirmed. This is normal while the carrier receives and scans the parcel into its network.

Please check your delivery details carefully

Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.

JNS LOGISTICS (HK) LIMITED is not responsible for delivery problems resulting from incorrect or incomplete shipping information supplied by the customer.

• Delays caused by an incorrect shipping address.
• Lost packages resulting from incorrect delivery information.
• Additional shipping charges for returned or redirected parcels.

If you discover an error shortly after placing your order, contact us as soon as possible. We will try to assist before dispatch, but address changes cannot always be guaranteed.

Some delays may be outside our control

While we work with shipping carriers to provide reliable delivery, delays can occasionally occur.

• Severe weather conditions.
• Courier network disruptions.
• Customs inspections or clearance procedures.
• Public holidays or unusually high shipping volumes.
• Events outside the reasonable control of the carrier or seller.

If your parcel appears significantly delayed, contact our customer support team and we will do our best to help review the shipment.

Let us know if your order arrives damaged

If your order arrives damaged, please contact us within a reasonable timeframe after delivery.

To help us review the issue efficiently, please provide:

• Your order number.
• Clear photos of the damaged product.
• Photos of the outer packaging where relevant.
• A short description of the issue.

Our team will review the information provided and advise you on an appropriate resolution.

If your parcel appears lost

If tracking has not updated for an extended period or you believe your parcel may be lost, please contact us.

We may need to review the tracking history or contact the carrier before determining the appropriate next step.

Tracking says delivered, but you cannot find the parcel?

We recommend first checking around the delivery location, with other household members, neighbours, reception desks or building management where applicable.

You may also wish to contact the carrier directly, as they may have additional delivery information.

If the parcel still cannot be located, contact us with your order number and tracking details so we can assist further.

Your order may occasionally arrive separately

Some orders containing multiple products may be shipped in separate parcels depending on stock location, package size or fulfillment requirements.

Where applicable, separate tracking information may be issued for each shipment.